Policy & Warranty

By making a purchase,

you acknowledge and agree to all Poseidon policies.

 

Airsoft Safety &  Conduct Policy

At Poseidon, safety is our top priority. We encourage all players to act responsibly, follow legal guidelines, and use good judgment to ensure Airsoft remains a safe and enjoyable activity for everyone.

• Safety first. Play with care, integrity, and respect for others.

• Wear protective gear. Eye protection is a must for players and spectators whenever an Airsoft gun is in use.

• Keep it private. Airsoft guns should never be displayed or carried in public spaces—it’s illegal and can create safety risks. Avoid schools or restricted areas entirely.

• Respect property. If you’re playing on private land, let neighbors know ahead of time to prevent confusion.

• Guide the next generation. Minors need proper training and supervision before using Airsoft gear.

• Know the risks. Airsoft equipment can be dangerous—always use protective gear to stay safe.

• Handle with care. LiPo batteries and compressed gas can be hazardous if mishandled. Follow safety instructions to avoid fires or injuries. 

Warranty Policy

Warranty Coverage:

• • All domestically sold products include a 12-month warranty from the date of delivery.

  • If an item is defective or damaged, our Poseidon service team will repair or replace it at no extra cost, based on their assessment.

  • Returns or exchanges outside of warranty terms may incur a restocking fee.

  Transit Damage

  • If your order arrives damaged from shipping, keep all packaging and reach out to our Customer Service team at cs@twposeidon.com.

  • A Return Request is required for all returns—details are below under Return Process.

  
  

 

 

👉Shipping Policy

👉Return & Exchange Policy