Shipping Policy

[ORDER PROCESSING & DELIVERY]

Shipping method:  EMS
Shipping fee:  Depends on package weight and shipping method selected by customers.
Estimated time of arrival: 7-14 days
(delivery times may vary by region/country)

1. To ensure the accurate and timely delivery of your order, please provide your name and shipping address in English only.
(Only residential addresses are accepted; PO Box addresses cannot be processed)

2. All orders require 3-5 business days for processing due to compliance and regulatory requirements.

3. Orders placed on public holidays will be processed on the next business day.

4. If Express Shipping is selected, a tracking number will be provided to facilitate real-time tracking of your shipment.

5. All orders are fulfilled from our warehouse in Taiwan.

 

[IMPORT DUTIES & TAXES]

 

A few things to know about customs charges:

  1. Our prices don’t include import duties or VAT—those are on you if they apply.

  2. Check your country’s customs rules before ordering to avoid surprises.

  3. If import taxes are due on delivery, you’re responsible for paying them as required by your government.

  4. Refuse to pay taxes and the order comes back to us? You’ll cover:

    • Export and return shipping costs (we help with shipping initially, but this part gets charged if returned).

    • A 20% restocking fee based on the product’s value.

  5. Want us to re-ship after a return? You’ll need to pay shipping again—we’ll send it once payment is confirmed.

For further inquiries regarding shipping and customs policies, please contact our customer support team.